Systems do not sleep. Neither does the support.
Round-the-clock Temenos support with clear escalation paths and SLA-backed response commitments, embedded in your operations or fully managed.
- The programme has closed and the run team is thin on Temenos depth
- Incidents at month end or during batch are taking too long to resolve
- You need L2 and L3 cover outside your own time zone
- You want one accountable party for the platform after go-live
Banking systems run through the night, through month end and through every regulatory deadline. Our support model is built around that reality: 24/7 coverage, clear escalation and SLA-backed response commitments, delivered by people who know Temenos at the configuration and code level.
Two ways to run it
Embedded, where our specialists sit inside your operations function and follow your processes. Or fully managed, where we own the service, the tooling and the reporting and you hold us to the SLA.
What makes it different
Support staffed by people who have implemented and migrated the platform resolves incidents at the cause, not the symptom. Devot3, our DevOps suite for Temenos environments, gives the run team pipelines, environment control and release governance from the start.
Named deliverables, not a statement of intent.
severity levels, response and resolution targets, reported monthly
named paths from first-line to the architect who knows your estate
configuration, code and integration fixes, not just ticket routing
recurring incidents traced to root causes and designed out